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Health Solutions- Pueblo, Colorado

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Support Staff - Trinidad

Department: Support Services
Location: Trinidad, CO

Health Solutions is a premier wellness center focused on whole person care. With almost 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We’re looking for a full-time Support Staff to work at our various Health Solutions Outpatient Offices in Trinidad.

What You’ll Be Doing

As a member of the Support Staff in Trinidad, you would be working in a fast-paced behavioral healthcare and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.

Specifically, the Support Staff member

  • Provides exemplary customer service;
  • Works hours that cover agency hours (hours may vary by location and programmatic needs);
  • Covers front desk reception;
  • Operates phones/phone system;
  • Scans and uploads records to the electronic health record;
  • Verifies client payer eligibility;
  • Schedules client appointments as requested;
  • Processes Release of Information requests;
  • Balances cash drawer/box;
  • Maintains client electronic health records as needed;
  • Completes client phone enrollments;
  • Completes other departments’ job requests as needed;
  • Covers at various locations as assigned;
  • Occasionally lifts and carries items up to 20 pounds;
  • Stands, sits, drives and walks for prolonged periods of time;
  • Works under stress in emergency situations;
  • Records data electronically and communicates with clients, using normal range of hearing and vision;
  • Frequently operates a computer keyboard and mouse using hands and fingers; and
  • Performs other duties as assigned by supervisor.

Health Solutions expects all staff to:

  • Adapt to change in the workplace and use change as an opportunity for innovation and creativity;
  • Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through;
  • Possess the job knowledge and skills to perform the fundamental job functions, and assume greater responsibility over time regarding the scope of work;
  • Inspire and model collaborative teamwork; and
  • Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.

What We’re Looking For—The Must-Haves

  • High school or general equivalency diploma
  • One year of secretarial experience, including basic computer and keyboarding skills
  • Excellent interpersonal relationship skills
  • Demonstrated understanding of appropriate boundaries
  • Demonstrated flexibility
  • Colorado driver’s license and access to reliable transportation during work hours

What We’d Like to See in You—The Nice-to-Haves

  • Medical support experience
  • Spanish language skills

What You’ll Like About Us

  • Competitive pay. $16.72 an hour
  • Generous benefits package. Includes paid holidays, PTO, EAP, tuition reimbursement, retirement, insurances, and FSA
  • Employee recognitions and celebrations
  • Warm and friendly work environment in which staff respect and learn from one another

Closing Date: Open until filled EOE, M/F

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